Alarms designed exclusively for professional alarm monitoring
We don't sell to end users.We don't promote self-monitoring.
Deliver real security with Mesh Connection
Our Mesh Connection is the most resilient communication on the market: multiple paths, multiple media (Mesh radio + Wi‑Fi + cellular), and continuous event delivery even with interference or outages.
Devices installed on 2G keep working even after those networks were shut down: the connectivity is future-proof.
↗Learn moreArtificial Intelligence to transform monitoring
Kairon, a virtual operator that does what the monitoring center does. Maia, an assistant that does what the monitoring center never could: create positive touchpoints with your customers.
↓Meet Kairon and Maia
What we stand for
We believe in professional monitoring
That's why we don't sell to end users, we don't allow self-monitoring with our devices, and we don't compete with monitoring companies. Our relationship is a partnership: we don't just sell you a product, we grow with you.
We don't sell to end users
CityMesh reaches every home or business only through a monitoring company.
We don't allow self-monitoring
When a real event happens, people aren't prepared to handle it. That's what your monitoring center is for.
We don't compete with you
We design hardware, software and artificial intelligence to make your company more competitive and efficient.
- +400
- monitoring companies already work with CityMesh
- 10
- Latin American countries
- 2010
- the year we started growing alongside monitoring centers
A new landscape for monitoring in Latin America
In recent years the market has changed dramatically, and growth has become harder for professional monitoring companies.
Multinationals giving away equipment
Highly aggressive sales campaigns that local companies can't match, even when their service is more complete and more personal.
Self-monitoring
It seems convenient as long as there's no monthly fee. When a break-in happens, the user discovers they aren't prepared to handle it alone.
A more demanding user
They expect everything to be faster, simpler and cheaper, just like any digital service.
2G, 3G and copper are being shut down
In emerging economies, technology upgrades can no longer wait, and they drive up daily operating costs.
To compete and win, you need a solution designed for the monitoring center:
- Robust
- Complete
- Secure
- Competitive
Artificial intelligence for professional monitoring
Kairon and Maia
Kairon is a virtual operator that does what the monitoring center does. Maia is a virtual assistant that does what the monitoring center never could.
Virtual Operator
Kairon
It pre-screens events before they reach the operator. When it looks like a user mistake, it holds the event for a few seconds and calls the user, who confirms with their passcode. If they don't answer, or something isn't right, the event goes to the monitoring center with full context.
- False alarms and user mistakes
- Out-of-hours openings and closings, reported via WhatsApp
- Widespread power outages, reported and handled automatically
- Low battery alerts
Kairon doesn't replace the monitoring center: it makes it far more efficient. Your operators handle only real events.
Meet Kairon
Proactive Assistant
Maia
Monitoring has almost no positive touchpoints: the ideal customer can go years without talking to their provider. Maia changes that. She stays in touch with your customers on WhatsApp and keeps you top of mind for the right reasons.
- If they've left and the alarm is disarmed, she offers to arm it
- At bedtime, she suggests arming perimeter mode
- Virtual escort on the way home
- Automatic presence simulation
A sense of companionship your customers will value every day.
Meet MaiaNo additional cost. All you need is an installed CityMesh and the app on your customers' phones. It works with any monitoring software, whether you run your own monitoring center or use a wholesale one.
AI in professional monitoring
CityMesh MAX
A complete ecosystem, from the corner store to industry
One panel and a complete family of sensors for homes, businesses, buildings and large sites. With the same easy installation as always.
Future-proof connectivity
Mesh, Wi‑Fi and 4G at the same time. Devices connect to each other and form their own network: even if cellular networks are shut down, no event is lost.
64 wireless zones
All long-range, on 433 MHz FSK, plus wired zones to integrate what's already installed.
8 true partitions
One panel instead of eight, with independent accounts, users and permissions. Ideal for buildings and shopping arcades.
Cameras as zones
Hikvision and Ezviz cameras work as just another supervised zone on the panel.
Rugged sensors
Five-year battery life and tamper protection on every device.
Installation in minutes
A five-zone installation is completed in under an hour, guided by the Technician App.
All the software, at no cost
The apps, the platform and the artificial intelligence are all included. We won't bill you for software: we want your company to be more competitive and the system to be more robust.
End-user App
Your app, your brand
Alarms and cameras in a single app, with your logo and colors. Geolocated panic button and overdue payment notices.
Technician AppGuided installation
Enrollment, range tests and remote management of every installation from your phone.
Deitres CloudYour entire network on a map
Users, partitions, panels, remote support and Kairon configuration. Free since 2012.
Online receiverConnected in two minutes
We give you an IP address and a port, and your monitoring software starts receiving events. No additional hardware.
Running legacy systems?
The universal Contact ID communicator and the data bus for DSC, Paradox, Intelbras and JFL panels modernize your long-standing customers, with future-proof communication and the same services. They're your most valuable customers.
Grow your business with our commercial plans
Remove the entry barrier for your customers with zero-cost installations. Choose how to grow
Learn more
Full Service
- Plan: FREE Equipment
- Communicator function
- Panel function
- Deitres Cloud platform and mobile app
- 24/7 after-sales support
- Unlimited warranty
- Technology «Up to Date»*
*Up to one device replacement per year
Want to grow your customer base?
This is the option that makes it possible!
Purchase
- Communicator function
- Panel function
- Domo platform and Mobile App
- 24/7 after-sales support
- 12-month warranty
We're your professional partner.
The alarm panel built exclusively for monitoring companies.
Premium quality that's easy on your budget: because we design only for professional monitoring and produce at scale, our commercial offers are highly competitive in every country.
Contact us today
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Success stories
Meet the Mesh Talks: customers across Latin America share how they scaled with CityMesh.
MeshTalks – #1 Miguel Turchi
President of 901 Seguridad Monitoreada
MeshTalks – #6 Weimar Díaz
Director of Technology Resources at Servagro Seguridad Privada